Privacy Policy
This Privacy Policy describes how SISLAND (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.sisland.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
• Contact details including your name, address, phone number, and email.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, security questions and other information used for account security purposes.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. For more details on third-party services and their privacy practices, please refer to the "Third Party Websites and Links" section below.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as set forth in its Privacy Policy and Consumer Privacy Policy.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately at sislandtoys@sisland.com. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
• Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you, in accordance with Art. 6 (1) (f) GDPR.
Your Rights Regarding Your Personal Information
Pursuant to applicable laws such as the EU General Data Protection Regulation (GDPR) and the Personal Information Protection Law of the People's Republic of China, you have the following rights regarding your personal information, and we have established a convenient mechanism to help you exercise these rights efficiently.
• Right of Access: You have the right to request access to the personal information we hold about you. You can download a copy of your personal information through the "My Account - Privacy Center" on our Site.
• Right to Rectification: If you find that the personal information we hold about you is inaccurate or incomplete, you have the right to request us to correct or supplement it. Please send your request to sislandtoys@sisland.com, and we will respond within 3 working days.
• Right to Erasure: You have the right to request us to delete your personal information in circumstances specified by applicable law (e.g., the information is no longer necessary for the purposes for which it was collected, or you withdraw your consent). We will complete the deletion or anonymization process within a reasonable time after verifying your identity.
• Right to Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time. Withdrawal of consent will not affect the legality of the processing activities we conducted based on your prior consent. You can withdraw consent through the account settings page or the Cookie management interface detailed in the "Cookie Policy and Consent Mechanism" section below.
• Right to Restrict Processing: You have the right to request us to restrict the processing of your personal information in certain circumstances (e.g., you dispute the accuracy of the information, or the processing is unlawful but you do not wish to delete the information).
• Right to Data Portability: You have the right to request us to provide your personal information in a structured, commonly used and machine-readable format, and to transmit such information to another personal information processor at your request, where technically feasible.
• Right to Lodge a Complaint: If you believe that our processing of your personal information violates applicable laws and regulations, you may lodge a complaint with us at sislandtoys@sisland.com or with the relevant data protection authority (e.g., the data protection authority of the EU Member State where you reside, or the Cyberspace Administration of China).
We will not refuse your reasonable request to exercise the above rights without justifiable reasons. If we refuse your request, we will explain the specific reasons to you in writing.
Cookie Policy and Consent Mechanism
We use cookies, pixels and similar technologies ("Cookies") to automatically collect Usage Data and improve your experience of using our Services. Cookies are small text files stored on your device when you visit our Site, and they help us understand how you use the Site and provide you with more personalized services. Pursuant to GDPR and other applicable laws, we adopt an explicit consent mechanism for non-essential Cookies, and you can manage your Cookie preferences at any time.
Types of Cookies We Use
• Essential Cookies: These Cookies are necessary for the normal operation of our Site and Services, such as enabling you to log in to your account, browse products and complete purchases. We do not need your consent to use Essential Cookies, as they are indispensable for providing the core Services.
• Functional Cookies: These Cookies help us remember your preferences (e.g., language settings, shipping address) to enhance your user experience. The use of these Cookies is based on our legitimate interests in improving service quality, and you can choose to disable them without affecting the use of core Services.
• Analytical Cookies: These Cookies are used to collect information about how you use our Site (e.g., which pages you visit most frequently, how long you stay on a page) to help us analyze and improve the performance and functionality of the Site. The use of these Cookies is based on our legitimate interests in optimizing the Site, and you can choose to disable them.
• Advertising Cookies: These Cookies are used to deliver personalized advertisements to you based on your browsing history and preferences, both on our Site and other third-party websites. The use of these Cookies requires your explicit consent, and you can withdraw your consent at any time.
Cookie Consent and Management
When you first visit our Site, a Cookie consent banner will pop up, clearly informing you of the types, purposes and duration of Cookies we use, and providing you with options to "Accept All", "Reject Non-Essential Cookies" or "Manage Preferences". Your consent is explicit and voluntary, and we will not use pre-checked boxes or implied consent (e.g., scrolling or inactivity) to collect your consent for non-essential Cookies.
You can manage your Cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our Site. You can enable or disable non-essential Cookies as needed, and we will update your preferences immediately. Please note that disabling Essential Cookies may prevent you from using certain core features of the Site.
The duration of Cookies varies by type: Essential Cookies will remain on your device until you clear your browser cookies or log out of your account; other types of Cookies will remain on your device for the duration specified in the Cookie settings, and we will not store them beyond the necessary period.
Third Party Websites and Links
Our Site may contain links to third-party websites or services that are not operated by SISLAND. This Privacy Policy does not apply to any third-party websites or services, and we are not responsible for the privacy practices or content of such third parties. We recommend that you carefully read the privacy policies of any third-party websites or services you visit.
